Contact us. info@eurotool.ee
Overview
Privacy Policy
Eurotool.ee is committed to protecting the privacy of customers and users. Accordingly, we have prepared these privacy policy principles, which deal with the collection, use, publication, transmission and storage of customer data. Our activities on the Internet are in accordance with all relevant activities and the relevant legislation of the European Union and the laws of the Republic of Estonia. Please take a moment to familiarize yourself with our privacy policy.
Collection and use of personal data
Personal data is data that Eurotool.ee collects when fulfilling a contract with an individual or to contact him.
EuroTool Distributors ltd is the responsible processor of personal data, your company transfers the personal data necessary for making payments to the authorized processor Montonio .
The collection of personal data of a regular customer can be done in the following ways:
when providing contact information (including your name, social security number, postal address, phone number, e-mail address, preferred contact method) on our website or elsewhere (e.g. stores)
when using the website from the customer’s account information or through cookies
when making a purchase or order in our store or e-store when storing a person’s contact data or data regarding purchase preferences (eurotool.ee may ask you to voluntarily provide personal data and personal information in certain areas of the website. The required personal data may include name, address, postal code, e-mail address, telephone number and other data)
Collection of other data
We also collect non-personalized data – data that cannot be directly linked to a specific person (gender, age, language preference, location).
We may also collect data about aggregated customer activities in our stores and on our website. This data is aggregated and used so that we can deliver more useful information to our customers and learn which parts of the website, products and services are of most interest to us. Aggregated data is treated as non-personalized data in this privacy policy.
Use of collected personal data
With the help of collected personal data, we can inform customers about eurotool.ee product news, campaigns and future events. A customer who does not want to be on our newsletter list or receive notifications about products that may interest him can remove himself from the target group of recipients at any time. We also use the collected personal data to deliver the goods and to fulfill our obligations to the customer.
In order to better serve the customer, eurotool.ee may disclose information about individual users to a third party that provides eurotool.ee services and is contractually obligated to keep the shared information confidential. The third party is, for example, our partner, whose tasks are the transport of goods sold in the e-shop.
Protection of personal data
eurotool.ee implements all precautions (including administrative, technical and physical measures) to protect the customer’s personal data. Only authorized persons have access to change and process data.
Security
All personal data of the customer that becomes known in the course of visiting the eurotool.ee e-store and making purchases is treated as confidential information. An encrypted data communication channel with banks ensures the security of the purchaser’s personal data and bank details.
Privacy Policy Terms and Changes
By starting to use the eurotool.ee website or filling out the regular customer application, you have read and accepted these principles and conditions. We reserve the right to change the general terms and conditions of the privacy policy, if necessary, by notifying all regular customers.
For all questions or concerns about the privacy policy or data processing, please contact us at info@eurotool.ee
PERSONAL DATA PROCESSING
What personal data is processed
name, telephone number and e-mail address;
address of delivery of goods;
bank account number (return);
cost of goods and services and data related to payments (purchase history);
customer support details.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone number, customer name are processed in order to resolve issues related to the provision of goods and services (customer support).
The online store user’s IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics.
Legal basis
Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Recipients to whom personal data is transferred
Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
The name, phone number and e-mail address will be forwarded to the transport service provider chosen by the customer. If the goods are delivered by courier, the customer’s address is also transmitted in addition to the contact details.
If the accounting of the online store is performed by the service provider, then personal data is transferred to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
Security and data access
Personal data is stored on Zone Media OÜ’s servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated with the Privacy Shield framework.
Employees of the online store have access to personal data, who can access personal data in order to solve technical issues related to the use of the online store and to provide customer support services.
The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, alteration or unauthorized access and disclosure.
Transfer of personal data to authorized processors of the online store (e.g. transport service provider and data hosting) is carried out on the basis of contracts concluded with the online store and authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.
Viewing and correcting personal data
Personal data can be consulted and corrections can be made in the user profile of the online store. If the purchase has been made without a user account, you can view your personal data through customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Storage
Upon closing the customer account of the online store, personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve consumer disputes.
If a purchase is made in the online store without a customer account, the purchase history is stored for three years.
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.
Erasure
To delete personal data, you must contact customer support by e-mail. The deletion request will be answered no later than within a month, and the data deletion period will be specified.
Transfer
The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies the identity and informs about the personal data that is subject to transfer.
Direct marketing messages
The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not wish to receive direct marketing messages, he must select the corresponding reference in the footer of the e-mail or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object to the initial and further processing of his personal data, including profile analysis related to direct marketing, at any time by notifying customer support by e-mail.
Solving arguments
Disputes related to the processing of personal data are resolved through customer support at info@eurotool.ee